Александра
07.10.2016, 18:49
Есть ли какая-нибудь ответственность компании за затягивание сроков возврата денег?
Я приобрела невозвратные билеты через сайт tickets.ru за 37 т.р.. Билетами не удалось воспользоваться по причине моей болезни, справки есть. К сожалению, заявку на возврат денежных средств я оформила через сутки после вылета, так как серьезно заболела практически накануне. Тариф не предполагал возврат денежных средств по причине болезни, о чем мне сообщила служба поддержки. Мне предложили вернуть сборы которые составляли около 5 т.р. На подтверждение получения сборов мне было дано 6 часов. За отведенное время я не ответила, потому что посчитала, что в праве вернуть всю сумму. Поискав в интернете, я поняла, что у меня мало шансов. Я создала еще один запрос на возврат денежных средств, хотя бы сборов. На сайте указан срок 3 дня на возврат суммы. За это время мне не ответили. В службе поддержки просили подождать, так как авиаперевозчик не отвечает. Так, я обращалась еще несколько раз, но мне отвечали всегда примерно тоже самое. Прошел уже месяц. Что мне делать? Какие у меня есть права? Могу я получить всю сумму за неиспользованные билеты? Есть ли какая-нибудь ответственность компании за затягивание сроков возврата денег? Ниже условия тарифа а/к:
CHANGES
ANY TIME
CHARGE EUR 120.00.
NOTE -
A CHANGE IS A DATE/FLIGHT/ROUTING MODIFICATION.
CHARGE APPLIES PER TRANSACTION. A TRANSACTION MAY
INCORPORATE ONE OR MORE RESERVATION CHANGE IN THE
SAME TRANSACTION EX FLIGHT AND DATE CHANGE.
CHARGE APPLIES TO ADULT AND CHILD. INFANTS ARE
EXEMPTED.
CHARGE DOES NOT APPLY TO INDIA DOMESTIC SECTOR
CHANGE INCLUDING ROUTING CHANGE ADDITION DELETION
OF DOM SECTOR PROVIDED THE INTERNATIONAL SECTOR
IS NOT MODIFIED.
CHARGE DOES NOT APPLY FOR UPGRADE TO A HIGHER
CABIN CLASS.
WHEN A NEW ITINERARY CHANGE OF FOREIGN
DESTINATION RESULTS IN A LOWER FARE THE CHANGE
FEE WILL BE ADJUSTED AGAINST THE DIFFERENCE IN
FARE.
CHARGE EUR 180.00 FOR NO-SHOW.
NOTE -
OUTBOUND
NO SHOW IS WHEN A PAX FAILS TO CHANGE BOOKING
ATLEAST 24 HOURS BEFORE DEPARTURE OF THE FLIGHT
BEING CHANGED.
TICKET HAS TO BE REISSUED FOR ANY CHANGE
INCLUDING DATE FLIGHT ROUTING CHANGE.
REBOOKING REISSUE UPGRADING MCO ISSUANCE MUST BE
MADE IN ONE TRANSACTION BEFORE DEPARTURE OF THE
FLIGHT BEING CHANGED.
REISSUE TO BE DONE BY THE ORIGINAL ISSUING AGENT
OR AI OFFICE ONLY.
PENALTY WAIVED FOR DEATH OF PASSENGER OR FAMILY
MEMBER. WAIVERS MUST BE EVIDENCED BY DEATH
CERTIFICATE.
IF DATE OF TARVEL FOR OUTBOUND AND INBOUND
CHANGED TOGETHER BEFORE THE COMMENCEMENT OF
OUTBOUND JOUNEY ONLY OUTBOUND DATE CHANGE
PENALTY WILL APPLY
THE CHANGE PENALTY PLUS DIFFERENCE IN FARE AND
TAXES WILL ALSO APPLY FOR CHANGE OF DATE FLIGHT
ROUTING ON INTERLINING SECTOR
CHARGES ARE NON COMMISSIONABLE AND INCLUSIVE OF
SERVICE CHARGE
INBOUND
NO SHOW IS WHEN A PAX FAILS TO CHANGE BOOKING
ATLEAST 24 HOURS BEFORE DEPARTURE OF THE FLIGHT
BEING CHANGED.
TICKET HAS TO BE REISSUED FOR ANY CHANGE
INCLUDING DATE FLIGHT ROUTING CHANGE.
REBOOKING REISSUE UPGRADING MCO ISSUANCE MUST BE
MADE IN ONE TRANSACTION BEFORE DEPARTURE OF THE
FLIGHT BEING CHANGED.
REISSUE TO BE DONE BY THE ORIGINAL ISSUING AGENT
OR AI OFFICE ONLY.
PENALTY WAIVED FOR DEATH OF PASSENGER OR FAMILY
MEMBER. WAIVERS MUST BE EVIDENCED BY DEATH
CERTIFICATE.
THE CHANGE PENALTY PLUS DIFFERENCE IN FARE AND
TAXES WILL ALSO APPLY FOR CHANGE OF DATE FLIGHT
ROUTING ON INTERLINING SECTOR
CHARGES ARE NON COMMISSIONABLE AND INCLUSIVE OF
SERVICE CHARGE
CANCELLATIONS
ANY TIME
CHARGE EUR 150.00.
NOTE -
CHARGE APPLIES TO ADULT AND CHILD. INFANTS ARE
EXEMPTED.
REFUND OF UNUSED FEES AND TAXES PERMITTED.
CHARGE EUR 180.00 FOR NO-SHOW.
NOTE -
CHARGE EUR 180 EXTRA IF PAX IS NO SHOW. NO SHOW
IS WHEN A PAX FAILS TO CANCEL BOOKING ATLEAST 24
HOURS BEFORE DEPARTURE OF THE FLIGHT.
PENALTY WAIVED FOR DEATH OF PASSENGER OR FAMILY
MEMBER. WAIVERS MUST BE EVIDENCED BY DEATH
CERTIFICATE.
FULL REFUND PERMITTED BEFORE DEPARTURE IN CASE OF
REJECTION OF VISA. EMBASSY STATEMENT REQUIRED.
WHEN FARES ARE COMBINED THE MOST RESTRICTIVE
CANCELLATION REFUND CONDITIONS APPLY FOR THE
ENTIRE JOURNEY. IN CASE OF PARTIALLY UTILIZED
TICKETS CHARGE OW FARE OF THE FLOWN SECTOR. IF NO
OW FARE EXISTS FOR THE FLOWN JOURNEY IN THE SAME
RBD THE NEXT HIGHER RBD WILL APPLY IN ADDITION TO
CANCELLATION FEE.NOTE IF APPLICABLE OW RT FARES
PLUS TAXES FOR ACTUAL TRAVEL IS HIGHER THAN THE
WHOLE ORIGINAL TICKET NO TAX REFUND WILL BE
PERMITTED.NO REFUND FOR COUPONS USED BEYOND POINT
OF TURNAROUND AND OUT OF SEQUENCE COUPONS. NOT
APPLICABLE FOR POINT TO POINT TICKETS.
ALL APPLICABLE REFUND PENALTY NO SHOW CHARGES TO
BE CHARGED ADDITIONALLY.
CHARGES ARE NON COMMISSIONABLE AND INCLUSIVE OF
SERVICE CHARGE
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